Save for later
Mail sent Successfully!
This field is required
Email is invalid
IT Support Agreement
This IT Support Agreement is designed to regulate the provision of general technical support services.
How this document can help you
Service providers often face problems when providing tech support services without having a formal written agreement in place. This uncertainty around the scope of the deal can cause confusion and disputes further down the line. Our IT Support Agreement template can be used to clarify the agreed terms and conditions upon which tech support services will be provided and can be customised to suit the specific technical support services to be provided.
What it includes
Among others, this template includes provisions relating to:
- A maximum amount of support hours the Service Provider is to provide each month;
- Provisions confirming whether or not the support is to be provided on a remote or on-site basis;
- Sample Support Service Levels (and sample Service Credits - if you need them);
- Insurance obligations (of the Service Provider);
- Indemnification for claims by a third party for the breach of Intellectual Property;
- Dispute Resolution processes;
- Term of the contract;
- Termination of the contract, under certain conditions.
How does it work?
Using our powerful document generation engine, Document Wizard generates and customises legal documents using the responses that clients provide in completing our online instructions form.
What you get
A report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the instructions form. The document will be provided in Microsoft Word format for you to review and edit, as you consider necessary.
How much does it cost?
You charge your client whatever you consider appropriate for the legal document but pay us only $29.95 plus GST per document for using our instructions form. The time you save using our instructions form will makes drafting legal documents using Document Wizard a complete game changer for your legal practice.
Payment only upon instructions form completion
If the instructions form is not completed, you don't pay anything. Once you or your client completes the instructions form, you will be notified by email and sent a request to pay our fee of $29.95 plus GST. Upon payment you will receive a report with the client's responses to the questionnaire together with the document that has been generated using your client's responses to the instructions form.
Frequently asked questions
Can I edit the instructions form myself?
Can I edit the generated document?
Check out our other documents in this category